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Remarks and Complaints Procedure

NBS Factory is committed to addressing any dissatisfaction as part of our continuous improvement process. Should you wish to file a formal complaint regarding our training services, please contact us via email at: anne.dumesges@nbs-factory.com or via the Contact Us option. We will acknowledge receipt of your complaint within 48 business hours. We undertake to analyze your request and provide a written response (including corrective actions or explanations) within a maximum of 15 calendar days from the date of receipt.